High latency/slow speeds
Seeing performance issues? Collect some data and send it our way.
Control D operates on top of an anycast network, so your traffic should be routed to the closest server location under normal circumstances. However, nothing is perfect, so in order for us to troubleshoot performance issues, we need the following:
- Results from a status page
- Traceroute
- Take the data and email it to [email protected]
Status Page
On the device that is experiencing the issue, navigate to the Status Page (https://controld.com/status), and press the "Copy Results" button. It will look something like this (when you paste it)
Control D Troubleshooting - Thu, 26 Jan 2023 16:48:23 UTC
-------------------------------------------------------------------
IPv4 Address | 66.207.xxx.xxx (Beanfield Technologies)
IPv6 Address | 2607:f0c8:8000:8210:xxx:xxx:xxx:xxx
Using Control D | YYZ
Resolver | REDACTED
DNS Protocol | DNS-over-HTTPS
DNS Latency | 0.93ms
DNS Host | yyz-h02
DNS Source IP | 2607:f0c8:8000:8210:xxx:xxx:xxx:xxx
Proxy Authorized | Yes
Null Routed | No
Proxy Latency | 0.61ms
Proxy Host | yyz-h02
Proxy Source IP | 2607:f0c8:8000:8210:xxx:xxx:xxx:xxx
If Status Page Not Available
If you're unable to load the status page, collect data manually from these endpoints:
- https://api.controld.com/ip/nullroutecheck
- https://dns.controld.com/info
- https://proxy-latency.controld.com:42069/info
Traceroute
Please copy and paste the results of the traceroutes rather than sending a screenshot for faster resolution.
- For DNS related troubleshooting, trace:
dns.controld.com - For proxy related troubleshooting: trace:
proxy-latency.controld.com
Windows
Go to Start, search for “cmd” and open the Command Prompt. Enter this command: tracert dns.controld.com (or the other hostname)
You should see something like this:
C:\>tracert dns.controld.com
Tracing route to controld.com [76.76.10.1]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms REDACTED
2 <1 ms <1 ms <1 ms hu0-0-1-0.pe26.151FrontStW01.YYZ.beanfield.com [199.167.152.120]
3 19 ms 15 ms 20 ms 76-9-214-10.beanfield.net [76.9.214.10]
4 <1 ms <1 ms <1 ms dns,controld.com [76.76.10.1]
Trace complete.
Mac
Open Terminal. Enter this command: traceroute dns.controld.com (or the other hostname)
You should see something like this:
iMac:~ user$ traceroute dns.controld.com
traceroute to controld.com (76.76.10.1), 64 hops max, 52 byte packets
1 REDACTED
2 REDACTED
3 hu0-0-1-0.pe25.151frontstw01.yyz.beanfield.com (199.167.152.86) 1.107 ms 1.141 ms 0.907 ms
4 hu0-0-1-0.pe26.151frontstw01.yyz.beanfield.com (199.167.152.120) 1.126 ms 1.103 ms 1.041 ms
5 76-9-214-10.beanfield.net (76.9.214.10) 20.661 ms 16.811 ms 18.972 ms
6 dns.controld.com (76.76.10.1) 0.557 ms 0.456 ms 0.420 ms
To perform an IPv6 traceroute, use traceroute6 dns.controld.com
Linux
Open Terminal. Enter this command: sudo mtr -w -z --show-ips --report-cycles=10 dns.controld.com
You should see something like this:
user@ubuntu:/$ sudo mtr -w -z --show-ips --report-cycles=10 dns.controld.com
Start: 2021-05-05T14:35:09-0400
HOST: ubuntu Loss% Snt Last Avg Best Wrst StDev
1. AS??? REDACTED 0.0% 10 0.2 0.3 0.2 0.7 0.1
2. AS21949 REDACTED 0.0% 10 1.4 1.4 1.1 1.9 0.2
3. AS21949 hu0-0-1-0.pe26.151FrontStW01.YYZ.beanfield.com (199.167.152.120) 0.0% 10 1.2 1.4 1.1 1.8 0.2
4. AS21949 76-9-214-10.beanfield.net (76.9.214.10) 0.0% 10 15.1 25.9 2.6 136.2 39.1
5. AS398962 dns.controld.com (76.76.10.1) 0.0% 10 0.6 0.9 0.5 2.7 0.8
If you do not have MTR installed, use this command instead: sudo traceroute -I dns.controld.com
You should see something like this:
user@ubuntu:/$ sudo traceroute dns.controld.com
traceroute to controld.com (76.76.10.1), 30 hops max, 60 byte packets
1 REDACTED
2 REDACTED
3 hu0-0-1-0.pe26.151FrontStW01.YYZ.beanfield.com (199.167.152.120) 1.188 ms 1.181 ms 1.137 ms
4 76-9-214-10.beanfield.net (76.9.214.10) 18.181 ms 18.173 ms 18.166 ms
5 dns.controld.com (76.76.10.1) 0.406 ms 0.340 ms 0.389 ms
Take the status page results + traceroute, and email it to support.
Updated 4 months ago